AI & Cloud Transformation · Technical Program Leadership

Scaling Enterprise Reliability with Confidence

I lead cross‑functional programs that align AI & Cloud strategy with business outcomes—improving uptime, accelerating delivery, and strengthening executive trust.

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% reduction in MTTR
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% uptime programs
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+ executive briefings
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Director‑Track TPM

About

I am an AI & Cloud Program Leader focused on enterprise reliability, service assurance, and technical program management. Over the past decade at Pegasystems, SAP, and Cerner, I’ve turned complex, high‑visibility challenges into scalable, resilient outcomes for global organizations.
Open to opportunities in Senior TPM and Director‑level roles driving AI & Cloud transformation.

Experience

Pegasystems — Senior Service Assurance Advisor
2022 – Present · Remote / Global
  • Led executive‑facing assurance programs for Fortune 500 clients, achieving 99.9%+ reliability across AI & cloud platforms.
  • Built governance and runbooks that reduced incident response time by 30%+.
  • Aligned roadmaps with business outcomes to strengthen retention and program ROI.
SAP — Customer Engagement Executive / Technical Support Engineer
2014 – 2021 · North America / Global
  • Directed enterprise accounts; improved time‑to‑resolution on priority incidents by 40%.
  • Partnered with product & engineering to scale reliability playbooks across global teams.
Cerner — Technical Solutions Analyst
2011 – 2014 · Healthcare
  • Supported mission‑critical EHR programs, safeguarding clinical operations and compliance.
  • Standardized knowledge assets that reduced escalations by 25%.

Selected Projects

Speaking & Testimonials

“Ron has a rare blend of program leadership and technical depth. He turns chaos into clarity for executives.”

VP, Global Technology (Fortune 500)

“Our incident program matured dramatically—MTTR down, confidence up. Ron’s governance model became our standard.”

Head of SRE, Enterprise SaaS

“He connects AI strategy to business outcomes without losing the engineering crowd—a true bridge builder.”

Director, Cloud Platforms

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